FAQS

Shop Policies

Currently orders will ship every Wednesday. An order received on a Wednesday will ship the following Wednesday. I am only able to ship on this day because I live in the mountains and drive down only as needed. ***Please note that I do live at 10,000 feet and I will not risk my safety to ship orders in snowy and unsafe conditions. I will be in contact if there are any shipping delays.***

Shipping

Orders will be shipped to your Paypal address, please make sure it is correct! You will receive a tracking order once your order has shipped. Orders are sent in recyclable corrugated cardboard boxes and packed with recycled shipping materials. I ship USPS First Class-Mail and shipping is $4.00 with the USA. If you would like to purchase insurance please email me at silverlacedesigns16@gmail.com so we can add that to your order. Please note that I am not responsible for postal mishaps, I simply have no control after it leaves my hands at the post office, it is then their job to deliver it safely to you. I will however help you track it down to the best of my abilities! 

International Shipping

I do offer international shipping but please be aware that it can be expensive and potentially take up to weeks to receive. Please email me at silverlacedesigns16@gmail.com to get a shipping quote. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Additional Policies and FAQS

I do offer gift wrapping if you are gifting a piece to a loved one! I can include personalized note cards with whatever you wish to say! Please leave any special instructions in the notes section when checking out.

If a piece in the shop is already sized, it can not be re-sized. However I do occasionally offer "made-to-size" items which can be sized to your request from 2-13 and everything in .25 increments between. Made-to-Order pieces will have a 2-3 week production time.

Returns

Please take the time to carefully read over the descriptions provided in the listing, know your size, and examine all photos before purchasing.

If you do not know your size, any local jewelry store will size you for free. 

I do accept returns. If you are completely dissatisfied with a piece upon arrival please send it back in its original condition within 7 business days of purchase. Please note that I will not accept returns if it is the wrong size as it is clearly stated along with several pictures and description of the piece.

Jewelry Care 

Please use caution when wearing and storing your items. Although my jewelry is made from metal, it is still a work of art and should be treated as such to ensure it's longevity. I do not advise that you shower, wash dishes, exercise, or swim while wearing your item. Also, do not spray sunscreens, perfumes, hairsprays, lotions etc while wearing any pieces, the chemicals in these products will react with the metals and can drastically change the look of your item. When not wearing your purchase it's best stored out of direct moisture and air and your items should be kept inside the box it came in or a jewelry bag. I will not replace pieces that have been damaged through your improper use, neglect, or improper care.

If you feel like a piece has become damaged due to my improper design of the piece, please contact me right away. Only at my discretion will I issue any refunds or fix the piece. I truly invest my time and energy into creating one of kind pieces. However, I am not perfect. I am still perfecting my craft and this business. Design flaws do happen, it is part of the process of learning what works and what doesn’t. Please be understanding and know that I will take every necessary step to correct the problem. Thank you!

Re-Blackening

I also offer re-blackening of a piece. Each item has been carefully oxidized giving each piece a unique look. The very nature of a blackened patina is that it will change over time, usually polishing off and returning the metal to a bright and shiny appearance. If, at any time, you wish to have your piece re-blackened, simply ship it back to me and I will do it for free. You pay shipping both ways.

Email

Please email me for any other inquires that are not listed here.

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